Making Sure You Aren’t ‘Diddled’ By a Garage
When you take your car to a garage or auto glass repair company you are leaving a very expensive and important piece of equipment (your car) in the care of a group of people you have never met. This can obviously be quite concerning and you do here stories of people who have been ripped off by garages or had their cars damaged or stolen. So how do you avoid this happening to you?
Well the first thing to do is to ensure that you hear of your garage or auto glass repair company through a reliable source. The best case scenario here obviously is that you get referred by a friend or relative who may have had a good experience with the company. You may even know a friend who can make your repairs for you but should be careful here as mixing friends with business can sometimes lead to disastrous consequences. Obviously however these scenarios are not always possible and sometimes you won’t know anyone in the area who can refer you. In this case you will need to find your company either online or in a business directory. If you recognise the company name then this will be a great sign and you will have more come back (though you may pay more). Examine the site and see if you can get an idea for how professional the company seems.
Once you arrive at the garage you will need to ensure that you check around the site yourself and speak with the people running it. You should be able to get a ‘vibe’ from the atmosphere that tells your innate instincts whether the operation can be trusted. Look to see how much business they’re doing and at the condition of the other cars they’re working on. If you’re happy with the way things look then there isn’t really much more you can do just yet to determine the nature of the company. What you can still control however is the legal aspect of the way you carry out your business
to give you the most come-back.
First of all, ensure that you sign a contract when you leave your car agreeing to what work you’re permitting them to do and how much you are going to pay. This way you won’t be surprised badly when you return and get the bill. If they don’t offer such a contract then ask for one. If you are unhappy with the bill when you return, or with the work they have done, you will likely still have to pay in order to get your car back. When you do however make a note on the back of a cheque to say that you paid ‘under protest’, as this will enable you to get the money back at a later point.
At the same time you also need to keep an eye on the repairs that have been done and ensure that they have been a success. With autoglass replacement it is common to have the glass poorly sealed which can lead to it leaking or seeping. If this is the case you should be able to take back your car (make sure you got a receipt) and have the repair carried out again for free.
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